Privacy Policy

Effective Date: [10 July 2025]

At Wick and Pour, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store hosted on Shopify.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you browse or make a purchase from our store, we collect certain personal data:

When you visit our site:

  • Device information (browser, IP address, time zone, cookies)

  • Pages you view and how you interact with the site

When you make a purchase:

  • Name, shipping/billing address, email, phone number

  • Payment details (processed securely via Shopify Payments or a third-party provider)

When you contact us:

  • Any information you provide in messages or support queries

2. How We Use Your Information

We use your personal information to:

  • Fulfill and ship your orders

  • Send order confirmations, tracking updates, and support communication

  • Screen for potential fraud

  • Improve our site, product offerings, and user experience

  • Provide marketing and promotional content (only with your consent)

3. Sharing Your Information

We only share your data with trusted third parties that help us run our business, such as:

  • Shopify (our store platform)

  • Payment processors (e.g., Razorpay, Shopify Payments, PayPal)

  • Shipping partners and courier services

  • Analytics tools (like Google Analytics or Facebook Pixel)

We never sell your data. All third parties are required to keep your data secure and use it only for specific purposes.

4. Cookies and Tracking

Our store uses cookies to:

  • Remember items in your cart

  • Understand your shopping behavior

  • Deliver personalized ads and product recommendations

You can manage or disable cookies via your browser settings. 

5. Data Storage and Security

Your data is stored securely through Shopify’s data storage and infrastructure. Shopify stores your personal information on a secure server behind a firewall and uses SSL encryption for all data transfers.

We take reasonable measures to prevent misuse, loss, or unauthorized access to your data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data

  • Opt out of marketing emails

  • Request a copy of the personal information we hold

To exercise any of these rights, please contact us at candle.rawmaterials@gmail.com

7. Third-Party Services

Our site may link to or integrate third-party services (such as Instagram, WhatsApp, or marketing platforms). Their privacy practices are not governed by this policy.

8. Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: candle.rawmaterials@gmail.com
📍 Based in: Delhi, India