Return and Refund Policy

Effective Date: 10th July 2025

At Wick and Pour, your satisfaction matters. We take great care in packaging and quality control, but if you experience an issue, please read below:

1. Returns Eligibility

  • Returns are accepted only for damaged or defective items.

  • You must notify us within 48 hours of delivery.

  • A clear unboxing video (unedited) is required for claims involving broken or damaged products.

  • Products must be unused and in original packaging.

  • For fragile items such as glass containers and tins, we offer reimbursement for 50% of the value of any products damaged during transit.

2. Non-Returnable Items

  • Opened wax, fragrance oils, and customized kits

  • Used or partially used materials

  • Sale/discounted items are final sale

3. Refund Process

If your return is approved:

  • Refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order after the return is approved.

5. Cancellations

 

Once an order has been successfully placed on our website, it is considered a confirmed order and cannot be cancelled at the customer’s request.

We begin processing orders based on the information provided at checkout, and cancellation requests can cause delays and operational losses.

Cancellation requests received after order placement will not be accepted, regardless of whether the order has been packed or dispatched.

In exceptional circumstances, Wick & Pour may, at its sole discretion, agree to cancel an order that has not yet been processed. Such approval is not guaranteed and should not be considered a customer’s right to cancellation.

If an order is cancelled by Wick & Pour due to stock unavailability, an inability to fulfil the order, or another reason attributable to Wick & Pour, the applicable refund will be processed.

Please review your cart, quantities, variants, shipping address and contact details carefully before placing your order.

6. Contact for Returns

To initiate a return or refund, email us at:
📧 candle.rawmaterials@gmail.com
Include your order number, unboxing video, and photos (if applicable).