Return and Refund Policy

Effective Date: 10th July 2025

At Wick and Pour, your satisfaction matters. We take great care in packaging and quality control, but if you experience an issue, please read below:

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1. Returns Eligibility

• Returns are accepted only for damaged or defective items.

• You must notify us within 48 hours of delivery.

• A clear unboxing video (unedited) is required for claims involving broken or damaged products.

• Products must be unused and in original packaging.

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2. Non-Returnable Items

• Opened wax, fragrance oils, and customized kits

• Used or partially used materials

• Sale/discounted items are final sale

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3. Refund Process

If your return is approved:

• Refunds will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

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4. Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order after the return is approved.

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5. Cancellations

Orders cannot be cancelled once places. 

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6. Contact for Returns

To initiate a return or refund, email us at:
📧 candle.rawmaterials@gmail.com
Include your order number, unboxing video, and photos (if applicable).